FAQs
How long will my order take to ship?
Orders for less than 10 hoops are processed in about 2–4 business days.
Orders over 10 hoops may take longer based on the exact quantity – please contact us prior to ordering to discuss lead time.
All orders are shipped via Australia Post Express (domestic) or International Express. You’ll get tracking info as soon as it’s on the way!
Can I return or exchange my order?
If your order arrives damaged or faulty, please contact us within 7 days with a photo and we’ll happily arrange a replacement or refund. We’re unable to accept returns or exchanges for change of mind—thanks for understanding!
Do you ship internationally?
Yes! We ship worldwide from our studio in Melbourne, Australia using Australia Post International Express.
What size hoop should I choose?
Our round embroidery hoops come in four sizes: 120mm, 150mm, 180mm and 210mm. Our oval hoops come in three sizes: 180mm, 210mm, and 240mm.
All are seamless and designed for both stitching and framing. Choose based on your fabric size or the look you’re going for— please view product listings for more details and measurement conversions from metric to imperial.
Are the colours exactly as shown?
We photograph all colours in natural light, but slight differences may appear due to screen settings. If you’re unsure, feel free to message us for advice before ordering.
Do you offer bulk or wholesale discounts?
Yes! We offer a discount when you buy 10 or more hoops. For larger wholesale or stockist enquiries check out our page here.
What are your hoops made of?
Our hoops are 3D printed with a PLA (Polylactic Acid). It is a biodegradable and environmentally friendly material derived from renewable resources. They’re sturdy, lightweight, and designed for both beauty and function.
Can I frame my embroidery in these hoops?
Absolutely! Our hoops are designed to look clean and modern on display. Just tighten your piece, trim the fabric, and hang or gift it as-is.
Do you accept custom requests?
We don't offer custom shapes currently, but love hearing your ideas! If there’s a colour or size you’d love to see in future, let us know.
I have a question about my order—how do I contact you?
Send us an email at hello@hoopandlayer.com —we’re happy to help!